Conflict Management
Instructor-led training in Conflict Management. Delivered live online by senior practitioners, with hands-on labs and a final assessment. Includes an Skilvi course-completion certificate.
Overview
The Conflict Management course equips participants with essential skills to effectively identify, address, and resolve conflicts in the workplace. Understanding conflict dynamics is crucial for fostering collaboration, improving team dynamics, and enhancing overall productivity.
What you'll learn
- You will be able to identify different types of conflict and their underlying causes.
- You will be able to apply conflict resolution techniques to various scenarios.
- You will be able to communicate effectively during conflicts to facilitate resolution.
- You will be able to analyze conflict situations and determine appropriate intervention strategies.
- You will be able to foster a collaborative environment that minimizes conflict.
- You will be able to develop personal conflict management styles that enhance leadership effectiveness.
- You will be able to mediate conflicts between team members to promote harmony.
- You will be able to implement follow-up strategies to ensure lasting conflict resolution.
Curriculum
8 modules · outline is indicative and can be tailored to your team.
1Understanding Conflict
- Definition and types of conflict
- Common causes of conflict in the workplace
- The impact of conflict on team dynamics
2Communication Skills for Conflict Resolution
- Active listening techniques
- Non-verbal communication cues
- Constructive feedback methods
3Conflict Resolution Techniques
- Negotiation strategies
- Mediation vs. arbitration
- Collaborative problem-solving approaches
4Analyzing Conflict Situations
- Conflict assessment tools
- Recognizing escalation triggers
- Evaluating potential outcomes
5Building a Collaborative Environment
- Encouraging open communication
- Creating a culture of respect
- Strategies for team-building
6Personal Conflict Management Styles
- Identifying your conflict management style
- Adapting styles to different situations
- Enhancing leadership through conflict management
7Mediation Skills
- Steps in the mediation process
- Role of the mediator
- Techniques for facilitating discussions
8Follow-up and Long-term Solutions
- Importance of follow-up in conflict resolution
- Developing action plans
- Monitoring and adjusting strategies
Prerequisites
No prior experience required.
Who should attend
This course is ideal for team leaders, managers, and professionals looking to enhance their conflict management skills.
Certification
Frequently asked questions
What is the format of the course?
The course is delivered through live online sessions with interactive components.
How long is the course?
The course duration is 16 hours, typically spread over four sessions.
Will I receive a certificate upon completion?
Yes, participants will receive an Skilvi course-completion certificate.
Is there an exam for this course?
There is no formal exam; however, participation and engagement are encouraged.
Are exam vouchers available?
Exam vouchers are available through authorized channels on request.
What if I miss a session?
Session recordings will be provided for review if you miss any part of the course.
Pricing on request
- Live online (VILT)
- 24–32 hours
- Hands-on labs & assignments
- Skilvi completion certificate
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