Workplace Etiquette
Instructor-led training in Workplace Etiquette. Delivered live online by senior practitioners, with hands-on labs and a final assessment. Includes an Skilvi course-completion certificate.
Overview
The Workplace Etiquette course equips participants with essential soft skills necessary for fostering a professional environment. Understanding workplace etiquette is crucial for enhancing communication, collaboration, and overall productivity in any organization.
What you'll learn
- You will be able to demonstrate effective communication skills in various workplace scenarios.
- You will be able to identify and adhere to professional dress codes and grooming standards.
- You will be able to navigate difficult conversations with poise and confidence.
- You will be able to practice active listening techniques to enhance team interactions.
- You will be able to understand the importance of punctuality and time management.
- You will be able to foster a culture of respect and inclusivity in diverse teams.
- You will be able to apply conflict resolution strategies to maintain a harmonious workplace.
- You will be able to utilize appropriate non-verbal communication cues in professional settings.
Curriculum
7 modules · outline is indicative and can be tailored to your team.
1Introduction to Workplace Etiquette
- Defining workplace etiquette and its importance
- The impact of etiquette on workplace culture
- Overview of common workplace scenarios
2Effective Communication Skills
- Verbal and non-verbal communication
- Active listening techniques
- Adapting communication styles for different audiences
3Professional Appearance and Conduct
- Understanding dress codes
- Personal grooming and hygiene
- Behavioral norms in various settings
4Navigating Difficult Conversations
- Strategies for delivering constructive feedback
- Managing conflicts and disagreements
- Practicing empathy in challenging discussions
5Time Management and Punctuality
- The significance of being on time
- Effective planning and prioritization
- Balancing workload and deadlines
6Fostering Respect and Inclusivity
- Understanding diversity in the workplace
- Building a respectful team culture
- Promoting inclusivity and collaboration
7Conclusion and Application
- Review of key concepts
- Role-playing scenarios to practice etiquette skills
- Creating a personal action plan for continued growth
Prerequisites
No prior experience required.
Who should attend
This course is ideal for professionals seeking to enhance their interpersonal skills and workplace interactions.
Certification
Frequently asked questions
What format is the course delivered in?
The course is delivered in a live-online format, allowing for real-time interaction with the instructor.
How long is the course?
The course runs for a total of 12 hours, typically spread over four sessions.
Will I receive a certificate upon completion?
Yes, participants will receive an Skilvi course-completion certificate after finishing the course.
Are exam vouchers included?
Exam vouchers are available through authorized channels on request.
Are there any prerequisites for this course?
No prior experience is required to enroll in this course.
Pricing on request
- Live online (VILT)
- 24–32 hours
- Hands-on labs & assignments
- Skilvi completion certificate
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