Certified System Administrator
Instructor-led ServiceNow-aligned training in Certified System Administrator. Delivered live online by senior practitioners, with hands-on labs and a final assessment. Includes an Skilvi course-completion certificate.
Overview
The Certified System Administrator course equips IT professionals with the essential skills to manage and configure the ServiceNow platform effectively. Participants will learn how to streamline IT service management processes, ensuring optimal system performance and user satisfaction.
What you'll learn
- You will be able to navigate the ServiceNow interface with confidence.
- You will be able to configure application properties and user interface settings.
- You will be able to create and manage user accounts and roles.
- You will be able to automate workflows using ServiceNow's Flow Designer.
- You will be able to implement Service Catalog items and manage requests.
- You will be able to utilize reporting tools to analyze system performance.
- You will be able to troubleshoot and resolve common issues within ServiceNow.
- You will be able to apply best practices for maintaining data integrity and security.
Curriculum
6 modules · outline is indicative and can be tailored to your team.
1Introduction to ServiceNow
- Overview of ServiceNow architecture and modules
- Understanding ITSM and its importance
- Navigating the ServiceNow interface
2User Administration
- Creating and managing user accounts
- Defining roles and permissions
- User authentication methods
3Service Catalog Management
- Creating Service Catalog items
- Managing catalog requests and approvals
- Implementing workflows for service delivery
4Workflow Automation
- Introduction to Flow Designer
- Building and managing flows
- Integrating workflows with other applications
5Reporting and Performance Analytics
- Creating and customizing reports
- Using Performance Analytics for insights
- Best practices for data visualization
6Troubleshooting and Best Practices
- Identifying and resolving common issues
- Maintaining data integrity and security
- Implementing system updates and patches
Prerequisites
No prior experience required.
Who should attend
This course is ideal for IT professionals looking to enhance their skills in ServiceNow administration.
Certification
Prepares you for the official ServiceNow certification exam.
Skilvi is an independent training provider and is not affiliated with, or endorsed by, ServiceNow. Trademarks are the property of their respective owners.
Frequently asked questions
What is the format of the course?
The course is delivered live-online, allowing for interactive learning.
How long is the course?
The course typically spans over several weeks, with sessions scheduled weekly.
Will I receive a certificate upon completion?
Yes, participants will receive an Skilvi course-completion certificate.
Is an exam voucher included?
Exam vouchers are available through authorized channels on request.
Are there any prerequisites for this course?
No prior experience required.
Pricing on request
- Live online (VILT)
- 24–32 hours
- Hands-on labs & assignments
- Skilvi completion certificate
- Exam voucher on request
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