Human Resources Service Delivery Hrsd Professional
Instructor-led ServiceNow-aligned training in Human Resources Service Delivery Hrsd Professional. Delivered live online by senior practitioners, with hands-on labs and a final assessment. Includes an Skilvi course-completion certificate.
Overview
The Human Resources Service Delivery (HRSD) Professional course equips you with the skills to optimize HR service delivery using ServiceNow. This advanced training is essential for HR professionals looking to leverage technology to enhance employee experiences and streamline HR processes.
What you'll learn
- You will be able to configure and customize HR service delivery applications in ServiceNow.
- You will be able to implement HR case management to improve employee interactions.
- You will be able to design and manage HR knowledge bases for better information access.
- You will be able to integrate HR service delivery with other ServiceNow modules.
- You will be able to analyze HR metrics and generate reports for strategic decision-making.
- You will be able to create workflows to automate HR processes effectively.
- You will be able to manage HR service catalogs to enhance user experience.
- You will be able to troubleshoot common issues in HR service delivery configurations.
Curriculum
8 modules · outline is indicative and can be tailored to your team.
1Introduction to HR Service Delivery
- Overview of HRSD in ServiceNow
- Benefits of automating HR processes
- Key components of HR service delivery
2Configuring HR Case Management
- Setting up HR case types
- Managing case lifecycle
- Escalation and resolution processes
3Creating and Managing HR Knowledge Bases
- Building knowledge articles
- Categorizing information for easy access
- Utilizing knowledge bases in HR cases
4Integrating HRSD with Other ServiceNow Modules
- Linking HRSD with ITSM and CMDB
- Data sharing across modules
- Enhancing functionality through integration
5Analyzing HR Metrics and Reporting
- Identifying key HR metrics
- Creating reports and dashboards
- Using analytics for decision-making
6Automating HR Workflows
- Designing workflows for HR processes
- Utilizing Flow Designer
- Best practices for workflow automation
7Managing HR Service Catalogs
- Creating and maintaining service catalogs
- Configuring catalog items for HR services
- User experience design in service catalogs
8Troubleshooting HRSD Configurations
- Identifying common configuration issues
- Best practices for troubleshooting
- Utilizing ServiceNow support resources
Prerequisites
No prior experience required.
Who should attend
This course is designed for HR professionals and ServiceNow administrators seeking to enhance their HR service delivery capabilities.
Certification
Prepares you for the official ServiceNow certification exam.
Skilvi is an independent training provider and is not affiliated with, or endorsed by, ServiceNow. Trademarks are the property of their respective owners.
Frequently asked questions
What is the format of the course?
The course is instructor-led and conducted live online.
How long is the course?
The course duration is typically 32 hours, spread over multiple sessions.
Will I receive a certificate upon completion?
Yes, you will receive an Skilvi course-completion certificate after successfully completing the course.
Are exam vouchers included?
Exam vouchers are available through authorized channels on request.
Do I need to have prior knowledge of ServiceNow?
No prior experience is required; this course is suitable for all levels.
Pricing on request
- Live online (VILT)
- 32–40 hours
- Hands-on labs & assignments
- Skilvi completion certificate
- Exam voucher on request
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