Servicenow Administration Fundamentals
Instructor-led ServiceNow-aligned training in Servicenow Administration Fundamentals. Delivered live online by senior practitioners, with hands-on labs and a final assessment. Includes an Skilvi course-completion certificate.
Overview
The ServiceNow Administration Fundamentals course provides a comprehensive introduction to the ServiceNow platform, focusing on core functionalities and administrative tasks. This course is essential for individuals looking to streamline IT service management processes and enhance service delivery within their organizations.
What you'll learn
- You will be able to navigate the ServiceNow interface with confidence.
- You will be able to manage user accounts and roles effectively.
- You will be able to configure and customize forms and lists.
- You will be able to create and manage workflows using Flow Designer.
- You will be able to implement and use ServiceNow's Service Catalog.
- You will be able to utilize reporting tools to generate insights from data.
- You will be able to apply best practices for incident and problem management.
- You will be able to understand the fundamentals of change management processes.
Curriculum
7 modules · outline is indicative and can be tailored to your team.
1Introduction to ServiceNow
- Overview of IT Service Management (ITSM)
- Introduction to ServiceNow platform
- Understanding ServiceNow architecture
2User Administration
- Creating and managing user accounts
- Defining roles and responsibilities
- Managing groups and access controls
3Form and List Configuration
- Customizing forms and views
- Using UI Policies and UI Actions
- Creating list layouts and filters
4Workflow Automation
- Introduction to Flow Designer
- Creating and managing workflows
- Using workflow activities effectively
5Service Catalog Management
- Understanding the Service Catalog structure
- Creating catalog items and categories
- Configuring approvals and notifications
6Reporting and Analytics
- Utilizing ServiceNow reporting tools
- Creating dashboards and performance analytics
- Exporting and sharing reports
7Incident and Problem Management
- Best practices for incident management
- Understanding problem management processes
- Implementing change management fundamentals
Prerequisites
No prior experience required.
Who should attend
This course is designed for IT professionals and administrators new to ServiceNow.
Certification
Prepares you for the official ServiceNow certification exam.
Skilvi is an independent training provider and is not affiliated with, or endorsed by, ServiceNow. Trademarks are the property of their respective owners.
Frequently asked questions
What is the format of the course?
The course is instructor-led and delivered live online.
How long is the course?
The course typically runs for 16 hours, divided into several sessions.
Will I receive a certificate upon completion?
Yes, you will receive an Skilvi course-completion certificate.
Are exam vouchers included with the course?
Exam vouchers are available through authorized channels on request.
Do I need any prior knowledge of ServiceNow?
No prior experience required; this course is suitable for beginners.
Pricing on request
- Live online (VILT)
- 16–24 hours
- Hands-on labs & assignments
- Skilvi completion certificate
- Exam voucher on request
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